While you CAN opt to reset your password, you CANNOT change your encryption key - EVEN if you did set it to match your password initially, resetting your password does not reset your encryption key.

WE DO NOT KEEP YOUR ENCRYPTION KEY OR PASSWORD.

The encryption key used to encrypt your files resides only on your computer and is known only to you. It is never transmitted anywhere across the network. If this key is lost, all backup files can never be recovered. Therefore, although we have access to all files you stored on our backup server, we have no knowledge of the content of the files you stored.

Reminder: Please make sure you write down you encryption key in a safe place where it will never be forgotten. Otherwise, you will never be able to recover your backup files.

This protocol is required for your safety and HIPAA compliance regulations.